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ADDITIONAL INFORMATION
A MESSAGE FROM THE OWNER:
Hi there! I'm Sharon, the owner. As a young girl, I grew up in Southern California. I was always amazed by fashion, so uch so that I started sewing my own clothes. My colors had to coordinate and my shoes,hat and jewelry had to match. Well, I want to bring some of those fashion ideas to you. My passion translates into fashion because" I'm a little sassy but always classy."
MISSION STATEMENT:
Shae's Niche is a business devoted to giving all individuals quality products and the convenience of a great internet shopping experience. You can find all of your fashion accessories and african products in one stop shopping! We care about our customers and always put them first. We strive to elevate our business to become one that is most wanted.
SHIPPING POLICY:
Your shipping charge will vary depending on the weight of your package. All orders will be processed within 3-5 bsiness days and are subject to product availability and order verification, which could delay shipment of your package. Orders will be shipped on the next business day after processing (not including holidays and Sundays). You will receive an email notification provided with your order. Domestic packages are shipped through USPS, UPS or equivalent services.
Domestic Destination: Shipping rates start at $1.95 and go up depending on the weight of your package. The actual weight is rounded up to the nearest pound.
RETURN POLICY/EXCHANGE POLICY
Returns: Shae's Niche does not accept returns/exchanges unless the item is found to be defective. Sizing of items are not considered to be a defect of the item. No exceptions. Sorry. Note: If an item is defective, we must be notified within 14 days of receipt of the item ot be eligible for an exchange. After 14 days, we will not allow a refund/exchange/store credit. As a result of a manufacturing flaw, final sales san not be returned or exchanged. All sales are final on final sale items. If your itme is found to be defective, please send an email to Sharon@shaesniche.com.
Note: If an item is returned unauthorized, the cost to re-ship the product will be deducted from your store credit.
EXCHANGES:
Exchanges must be made within 10 days of receipt of your order. Please do not return any merchandise outside of the return window without contacting customer service.
Only items found to be defective will be exchanged.
SECURITY POLICY:
To protect your information, Shae's Niche takes reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
To contact Shae's Niche with a question regarding this policy, please send an email to Sharon@shaesniche.com.
FREQUENTLY ASKED QUESTIONS (FAQS)
QUESTION: What are your website hours?
ANSWER: See Hours Of Operation
QUESTION: What is the shipping and handling processing time. How long will it take to get my order?
ANSWER: Items that are in stock are shipped within 3-5 business days after your order is placed. Please allow up to 2 weeks for delivery to domestic destinations.
Note: We are not responsible for items lost, stolen, or damages during transit once your package is verified as delivered. You can also add delivery instructions in the "remarks" section at checkout. ( i.e Leave package at side door, etc.).
QUESTION: How will I know my order has been shipped.
ANSWER: When your order is shipped, you will receive an automatic email notification and tracking information.
QUESTION: How much is Shipping and Handling?
ANSWER: Domestic Destination shipping rates start at $1.95 and go up depending on the weight of the package. The actual weight will be rounded up to the nearest pound.
QUESTION: Do you ship internationally?
ANSWER: Not at this time.
QUESTION: Does your garments run big or small?
ANSWER: Please measure before ordering, as sizes differ and we do not accept returns for sizing errors.
QUESTION: Do you offer plus sizes?
ANSWER: Yes